Terms of service

Welcome to Fête Society! These Terms and Conditions govern your use of our website fetesociety.com and the purchase of our custom products and services. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.

1. General Information

Fête Society is a custom e-commerce business specializing in made-to-order products, digital designs, and other creative services. We are based in St. Louis, Missouri, USA, and serve customers throughout the United States.

By accessing our website, placing an order, completing checkout (including checking any acknowledgment boxes), and submitting payment, you agree to be bound by these Terms and Conditions. In the absence of a separate signed contract, your checkout acknowledgment and payment constitute binding electronic acceptance of all terms herein.

2. Custom Orders and Production

2.1 Nature of Products

All products offered by Fête Society are custom-made and tailored specifically to each client's requirements. Each item is unique and produced based on your specifications, design preferences, and approved proofs.

2.2 Lead Times and Project Timelines

  • Production timelines are clearly stated on each product page and in your order confirmation.

  • The timeline provided in your quote serves as the official project timeline that must be followed to ensure timely delivery for your event.

  • It is the customer's responsibility to review and note the lead time for each item before placing an order. If a lead time is not listed please enquire to ensure your product is on track to arrive on time.

  • Customers must respond to proofs, requests for information, and communications within the specified timeframes to maintain the project schedule.

  • Failure to adhere to the project timeline may result in delayed delivery, and Fête Society will not be held responsible for items that do not arrive in time due to customer delays in approvals or communication.

2.3 Design and Sourcing Fees

Fête Society charges separate fees for design services and product sourcing. These fees are non-refundable as they represent time, expertise, and resources invested in your custom project.

3. Order Approval and Customer Responsibility

3.1 Proof Approval

  • Prior to production, customers will receive digital proofs of their custom designs.

  • Once a customer approves a final proof, the customer assumes full responsibility for the accuracy of all information contained within the design.

  • This includes, but is not limited to: spelling, grammar, dates, times, venue information, names, and design elements.

  • Fête Society is not responsible for errors in approved proofs and will not provide refunds or complimentary replacements for customer-approved mistakes.

3.2 Review Obligations

Customers are strongly encouraged to:

  • Carefully review all proofs multiple times before approval

  • Have another person review proofs for accuracy

  • Verify all dates, times, names, and event details

  • Check spelling and grammar thoroughly

3.3 Changes After Approval

Once a proof is approved and production has begun, changes cannot be accommodated. Any requests for modifications after approval may require a new order at full price.

4. Pricing and Payment

4.1 Pricing

All prices are listed in US Dollars (USD) and are subject to change without notice. The price charged will be the price displayed at the time of order placement.

4.2 Payment

  • Payment is required at the time of order unless other arrangements have been agreed upon in writing.

  • We accept payment methods as indicated on our website through our Shopify payment processing system.

  • By providing payment information, you represent that you are authorized to use the payment method provided.

4.3 Taxes

Applicable sales taxes will be added to orders as required by law based on the shipping destination.

4.4 Agreement to Terms

By completing the checkout process, including checking the acknowledgment box and submitting payment for design fees, sourcing fees, or product purchases, you are entering into a binding agreement with Fête Society and explicitly agreeing to these Terms and Conditions.

In cases where a separate formal contract has not been executed, your acknowledgment at checkout and payment submission constitute your electronic signature and full acceptance of all terms, policies, and conditions set forth herein, including but not limited to our custom order policies, proof approval requirements, refund limitations, and timeline responsibilities.

This electronic acceptance is legally binding and equivalent to a physically signed agreement.

5. Returns, Refunds, and Cancellations

Please refer to our complete Return and Refund Policy for detailed information. Key points include:

5.1 Final Sale Policy

All custom-made orders are final sale and non-refundable. Due to the personalized nature of our products, we cannot accept returns or offer refunds except in cases of defects or errors caused by Fête Society.

5.2 Defective or Damaged Items

If your order arrives damaged or contains errors caused by Fête Society (not customer-approved errors), please contact us within 3 business days of delivery. We will offer a replacement or store credit as appropriate.

5.3 Cancellations

Custom orders cannot be canceled once production has begun. Design and sourcing fees are non-refundable regardless of when cancellation is requested.

5.4 Event Timing

Fête Society is not responsible if items do not arrive in time for your event. Please order well in advance and account for production and shipping times. No refunds will be issued for timing issues.

6. Shipping and Delivery

6.1 Shipping
Shipping costs are calculated at checkout based on the destination and selected shipping method.
Production timelines do not include shipping time. Please review total estimated delivery times before ordering.

Many of our custom products are produced overseas through trusted manufacturing partners. We recommend allowing a minimum of eight (8) weeks for combined production and transit time for all internationally produced items.

In most cases, international shipments are first sent to Fête Society, where we verify quantities, inspect quality, and repackage each order before forwarding it to the final client. This process ensures that each product meets our standards prior to delivery.

The shipping rate displayed at checkout applies only once your order ships from Fête Society, unless otherwise specified. If your order ships directly from an international vendor, this will be clearly noted as “International Shipping” at checkout, along with a specific rate for that service.

6.2 Carrier Responsibility

Once items leave Fête Society’s facility or that of our manufacturing partners, they are in the care of the shipping carrier. Fête Society is not responsible or liable for any delays, customs inspections, damages, or losses occurring during transit.

6.3 Address Accuracy

Customers are responsible for providing accurate shipping addresses. Fête Society is not responsible for orders shipped to incorrect addresses provided by the customer.

6.4 Undeliverable Packages

If a package is returned as undeliverable due to customer error, the customer will be responsible for any reshipping costs.

7. Intellectual Property

7.1 Ownership

All designs, graphics, logos, and content created by Fête Society remain the intellectual property of Fête Society unless otherwise agreed upon in writing.

7.2 Usage Rights

Customers receive a license to use purchased designs for their personal event or specified purpose. Customers may not resell, redistribute, or use designs for commercial purposes without express written permission.

7.3 Customer-Provided Content

If you provide images, logos, text, or other content for use in your custom order, you represent that you have the right to use such content and grant Fête Society permission to incorporate it into your order.

7.4 Portfolio Use

Fête Society reserves the right to photograph and use completed custom orders for marketing, portfolio, and promotional purposes unless the customer requests otherwise in writing.

8. Privacy and Data Collection

8.1 Data Collection

Our website is operated through Shopify, which collects certain information including but not limited to:

  • Contact information (name, email address, phone number, shipping address)

  • Payment information (processed securely through payment processors)

  • Browsing behavior and website usage data

  • Communication history with Fête Society

8.2 Use of Data

We use collected information to:

  • Process and fulfill orders

  • Communicate about orders and customer service issues

  • Send marketing communications (you may opt out at any time)

  • Improve our website and services

  • Comply with legal obligations

8.3 Data Protection

We take reasonable measures to protect your personal information. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8.4 Third-Party Services

Our website uses Shopify and may use other third-party services (payment processors, email services, analytics tools) that have their own privacy policies.

8.5 Privacy Policy

For complete information about how we collect, use, and protect your data, please review our Privacy Policy.

9. User Conduct

When using our website, you agree to:

  • Provide accurate and truthful information

  • Not engage in fraudulent activity

  • Not attempt to interfere with the website's functionality

  • Not use the website for any unlawful purpose

  • Respect the intellectual property rights of Fête Society and others

10. Limitation of Liability

10.1 Service Limitation

To the fullest extent permitted by law, Fête Society's liability is limited to the amount paid for the specific product or service in question.

10.2 No Consequential Damages

Fête Society is not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost business opportunities, or emotional distress.

10.3 Event-Related Limitations

Fête Society is not responsible for the success or failure of your event, nor for any disappointment, inconvenience, or other damages related to your event, even if related to our products.

11. Disclaimer of Warranties

Products and services are provided "as is" without warranties of any kind, either express or implied. While we strive for excellence in all custom creations, we do not warrant that products will meet every expectation or be suitable for every purpose beyond what is explicitly stated in your order agreement.

12. Indemnification

You agree to indemnify and hold harmless Fête Society, its owners, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use of our website or products

  • Your violation of these Terms and Conditions

  • Your violation of any third-party rights, including intellectual property rights

  • Content you provide for use in custom orders

13. Dispute Resolution

13.1 Governing Law

These Terms and Conditions are governed by the laws of the State of Missouri and the United States, without regard to conflict of law provisions.

13.2 Jurisdiction

Any disputes arising from these Terms and Conditions or your use of our website shall be resolved in the state or federal courts located in Missouri.

13.3 Informal Resolution

Before initiating any legal action, parties agree to attempt to resolve disputes informally by contacting Fête Society directly.

14. Communication

14.1 Email Communications

By placing an order, you consent to receive transactional emails regarding your order, including order confirmations, shipping notifications, and proof approvals.

14.2 Marketing Communications

You may receive marketing emails from Fête Society. You can opt out at any time by using the unsubscribe link in any marketing email.

14.3 Response Time

We strive to respond to all customer inquiries within 2 business days. However, response times may be longer during peak seasons.

15. Modifications to Terms

Fête Society reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website or placement of orders after changes constitutes acceptance of the modified terms.

16. Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

17. Entire Agreement

These Terms and Conditions, along with our Return and Refund Policy and Privacy Policy, constitute the entire agreement between you and Fête Society regarding your use of our website and purchase of our products and services.

18. Force Majeure

Fête Society is not liable for delays or failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, labor disputes, supplier issues, or other force majeure events.

19. Contact Information

If you have questions about these Terms and Conditions, please contact us at:

Fête Society
FETE CO LLC

info@fetesociety.com